Is there a Xfinity cable outage in my area?
Sign in to xfinity.com. and then click Support. Scroll down to Common Solutions and click View Status Center. A banner at the top of the page will alert you to outages in your area, along with all the devices associated with your account.
Why is my Xfinity suddenly not working?
Check the Power and Connections for Your Devices Make sure the plugs for the devices haven’t come loose, the outlets are working and a fuse hasn’t blown. Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR or DVD player, check that the TV is on the right channel.
Why is Xfinity not connecting?
Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or restarting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in your account. (You may be asked to sign in using your Xfinity ID and password first.)
What do you do when Xfinity Wifi goes down?
Log in to your account using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.
How do I check my Xfinity signal?
Using the Xfinity app (available to download on Apple App Store or Google Play), select Connect. Look for the Test your Internet tile. Select Run a test. You can also select your network on Connect, then select Internet Health, and then select Run a test on the Full Network Test tile.
How do I fix my Xfinity signal?
Why is my Xfinity Wifi and cable not working?
Check for local outages using the Xfinity Status Center Outage Map. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment. Unplug your equipment, wait one minute and then plug it back in.
Why is my cable and Wi-Fi not working?
Restart your modem, router, and device Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don’t skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem.
What does RDK 03013 mean?
Solution Code “Something’s not quite right. This outlet may not be activated. Please try the following; tighten your connections. Restart your TV Box by pressing the power button for 10 seconds and releasing it. If restarting doesn’t work, give us a call at 1-800-xfinity.”
Why is Xfinity internet disconnecting?
If you have too many connected devices, you could be overloading the router. This can cause problems with your connection. So, disconnect any devices that you’re not using and see if that helps. Once you’ve done that, try reconnecting your devices one at a time to see which one is causing the problem.