Sugar Factory American Brasserie Jacksonville Review

Sugar Factory American Brasserie in Jacksonville is a renowned restaurant known for its indulgent dining experience and signature desserts. In this review, we will delve into the restaurant’s ambiance, menu offerings, famous desserts, customer service, and overall dining experience, providing you with insights to make an informed decision for your visit.

Ambiance and Decor

Sugar Factory American Brasserie in Jacksonville boasts a vibrant and stylish ambiance. The restaurant combines modern aesthetics with whimsical touches, creating a trendy and inviting atmosphere. With its contemporary design, eye-catching decor, and energetic vibe, Sugar Factory offers a visually appealing setting for dining and socializing.

Menu Offerings

The menu at Sugar Factory American Brasserie in Jacksonville offers a diverse selection of dishes to cater to various palates. From appetizers to main courses, the restaurant features a fusion of American classics and globally inspired flavors. Some notable menu items include:

Gourmet Burgers: Sugar Factory is known for its mouthwatering gourmet burgers that are prepared with high-quality ingredients and unique flavor combinations. Whether you prefer a classic cheeseburger or a specialty creation, there is something to satisfy every burger lover.

Pasta and Entrees: The restaurant offers a range of pasta dishes and entrees that showcase a mix of traditional and innovative flavors. From comforting pasta dishes like fettuccine alfredo to succulent steak and seafood options, the menu caters to different preferences.

Sushi and Sashimi: Sugar Factory’s sushi and sashimi selection combines fresh ingredients and skilled craftsmanship. Served in artful presentations, the sushi options provide a delightful culinary experience for seafood enthusiasts.

Decadent Milkshakes and Specialty Drinks: One of the highlights at Sugar Factory is their extravagant milkshakes and specialty drinks. These visually stunning creations are often topped with whipped cream, candy, and other indulgent treats, making them a popular choice for those with a sweet tooth.

Signature Desserts

Sugar Factory is renowned for its signature desserts that go beyond traditional offerings. Some of their famous sweet treats include:

King Kong Sundae: The King Kong Sundae is an epic dessert featuring multiple scoops of ice cream, various toppings, and a mountain of whipped cream. It’s a visually impressive dessert that is perfect for sharing among a group.

Cotton Candy Goblets: These whimsical goblets are filled with cotton candy and accompanied by a selection of candies and treats. They offer a playful and Instagram-worthy dessert experience.

Chocolate Lounge: Sugar Factory’s Chocolate Lounge is a haven for chocolate lovers. From chocolate fondues to decadent chocolate martinis, this section of the menu is a paradise for those seeking rich and indulgent chocolate delights.

Customer Service

The customer service at Sugar Factory American Brasserie in Jacksonville is known for its attentiveness and professionalism. The staff members are friendly, accommodating, and knowledgeable about the menu offerings. They strive to provide a pleasant dining experience and ensure that customers’ needs are met.

Overall Dining Experience

A visit to Sugar Factory American Brasserie in Jacksonville promises a memorable and indulgent dining experience. The combination of stylish ambiance, diverse menu options, and famous desserts creates a unique and enjoyable atmosphere. Whether you’re celebrating a special occasion or simply looking for a delightful meal, Sugar Factory offers a fusion of flavors and sweet delights that will satisfy your cravings.


Here are some frequently asked questions about Sugar Factory American Brasserie in Jacksonville:

1. Do I need to make a reservation at Sugar Factory American Brasserie?

While reservations are not always required, it is recommended to make a reservation, especially during peak hours or for larger groups. This will help ensure you have a table available and minimize any wait times.

2. Can I bring my own cake or dessert for a special celebration?

Sugar Factory American Brasserie offers a delectable selection of desserts, including their famous signature treats. As a result, outside cakes or desserts are generally not allowed. However, you can inquire with the restaurant directly if they can accommodate any specific requests for special occasions.

3. Does Sugar Factory American Brasserie offer vegetarian or vegan options?

Yes, Sugar Factory American Brasserie provides vegetarian and vegan options on their menu. They understand the dietary preferences and requirements of their guests and aim to offer a diverse range of choices to cater to different dietary needs.

4. Can I host a private event or party at Sugar Factory American Brasserie?

Yes, Sugar Factory American Brasserie has private event spaces available for hosting parties, celebrations, and corporate events. You can contact the restaurant directly to inquire about their event packages and availability.

5. Does Sugar Factory American Brasserie offer gluten-free options?

Yes, Sugar Factory American Brasserie offers gluten-free options on their menu. They are committed to accommodating various dietary restrictions and provide a range of choices for those with gluten sensitivities or allergies.

6. Are children welcome at Sugar Factory American Brasserie?

Yes, Sugar Factory American Brasserie welcomes guests of all ages, including children. The restaurant offers a diverse menu that caters to different tastes and preferences, making it suitable for families and individuals alike.

Remember to reach out to Sugar Factory American Brasserie directly for the most accurate and up-to-date information regarding reservations, dietary options, private events, and any other specific inquiries you may have.


Sugar Factory American Brasserie in Jacksonville is a popular restaurant known for its vibrant ambiance, diverse menu offerings, and signature desserts. With its stylish decor, indulgent dishes, and exceptional customer service, Sugar Factory provides a dining experience that is both visually appealing and satisfying to the palate.

Remember to check the restaurant’s website or contact them directly for updated information on reservations, operating hours, and any special promotions or events to plan your visit accordingly.